Privacy Policy

Effective Date: 06/09/2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email, phone number, billing details, payment methods, and identification documents (if required for bookings).
Booking Information: Property details, dates, preferences, and services booked (e.g., hotels, cars, boats, tours, events, flights, or space).
Payment Information: Credit/debit card details, bank account info, or digital wallet details (processed securely via third-party payment providers).
Technical Information: IP address, device type, browser, operating system, and usage activity on our platform.
Location Data: Only when necessary (e.g., car rentals, local services, or navigation features).
Communication Data: Messages, reviews, or inquiries made through our platform.

2. How We Use Your Information

We use your information to:

Process bookings and payments.
Provide customer support.
Verify identity and prevent fraud.
Improve our platform, services, and user experience.
Send booking confirmations, updates, and important notices.
Share promotional offers (only with your consent).
Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal data. We only share it in the following situations:

With Service Providers: Hotels, property owners, car rental agencies, boat operators, tour companies, event organizers, flight services, or space providers — but only the information necessary to complete your booking.
With Payment Processors: To securely handle transactions.
With Legal Authorities: When required by law or to protect rights, property, or safety.
With Partners: For fraud prevention, analytics, and business operations.

4. Data Security

We use SSL encryption to protect data in transit.
Payment details are stored and processed only by PCI-DSS compliant providers.
Access to personal data is restricted to authorized staff and trusted partners.
We regularly review and update security practices.

5. Data Retention

Booking and transaction records: Retained as required by financial and legal obligations.
Personal information: Kept only as long as necessary for services or legal compliance.
You may request deletion of your data, subject to regulatory requirements.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your data (where legally allowed).
Opt out of marketing communications at any time.
Restrict or object to certain processing activities.
Request a copy of your data (data portability).

To exercise your rights, contact us at contact@tongabooking.com.

7. Cookies & Tracking

We use cookies and similar technologies to improve functionality, analyze traffic, and personalize content.
You may control cookies through your browser settings.
Disabling cookies may affect some features of the platform.

8. Third-Party Services

Our platform may link to or integrate with third-party services (e.g., payment gateways, flight operators, event partners). Their privacy practices are governed by their own policies, which we encourage you to review.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

10. International Data Transfers

If you access our platform from outside Tonga, your data may be transferred and stored in other countries. We take steps to ensure adequate protection in line with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated effective date. Continued use of our platform means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

contact@tongabooking.com